海角社区 Releases 2019 Quality Report
December 11, 2020
海角社区 released its Quality Report outlining the company鈥檚 clinical and quality results for all lines of business and the expansion of services made in 2019 to improve patient and client care, outcomes and safety.
The report details the merger with and how the combination creates a unique opportunity to provide a full spectrum of services to high-cost populations like seniors and specialty clients and patients with significant, lifelong chronic health needs.
鈥淲e serve more than 350,000 clients and patients daily, with the majority having the highest level of needs and accounting for the highest costs in health care. Our unique platform offers multiple essential services that are all required to optimally and holistically treat an individual with high needs, significant acute and chronic needs,鈥� said Jon Rousseau, 海角社区鈥檚 President and Chief Executive Officer. 鈥淚n 2019, we were able to show how investing in all aspects of the business 鈥� clinical, quality, technology compliance, advocacy, IT, and in our people with training and development – provided clinical and quality measures that exceeded national averages across all of our businesses.鈥�
BRIGHTSPRING HEALTH SERVICES 2019 QUALITY SNAPSHOT
Community Living/Behavioral Health
- Average Client and Family Satisfaction Score 鈥� 4.3 (out of 5) Satisfied/Likely to Recommend
- Behavioral Therapy Satisfaction Scores 鈥� 93% Very Satisfied/Satisfied
- Our clients spend an average of 360 managed days at home out of 365 days per year
Home Health Care
- 4 (out of 5) National Star Rating
- 58% Consumer Assessment of Healthcare Providers and Systems Rating vs. 45% National Average
- 73% Discharge to Community vs. 60% National Average
Hospice
- 90% Hospice Consumer Assessment of Healthcare Providers and Systems Rating vs. 85% National Average
- 91.8% Hospice Information Set Composite Score vs. 85.2% National Average
HomeCare
- HomeCare Satisfaction Response Score of 4.2 (out of 5) Satisfaction/Likelihood to Recommend
Neurorehabilitation
- 91% of Rehab Clients are Very Satisfied/Satisfied with Our Services
- Up to 70% Reduction in Traumatic Brain Injury Patients Requiring 24-Hour Supervision
- Up to a 75% Increase in Traumatic Brain Injury Patients Who Could Be Left Alone for Eight or More Hours at a Time
Workforce
- 95% Customer Satisfaction
- 1.9 Million Job Seekers Served Annually
- More Than 81.9% of Adults and 79.5% of Youths We Served Were Employed Six Months After Completing Programs
Pharmacy
- 99.64% Order Completeness
- 97.34% On-time Delivery
- Clients Averaged Savings of Approximately $56 Cost-Saved/Interchange with a 52% Adoption Rate
- 89% Generic Dispensing Rate
A Community Partner
- Contributed more than $1 million to Non-Profit Organizations to Positively Impact Our Communities Across the Nation
See the full report here.